Contacts

Get in touch the way you prefer

We reply quickly. Support runs 24/7, sales and billing — during business hours. Pick a channel matching your question — you'll land straight with the right engineer or manager.

⚡ Support 24/7 💬 Telegram reply in minutes 📧 Email within 2 hours

Main ways to reach us

Who to email about what

To make sure your request reaches the right person — pick the matching email from the table below. This shortens reply time.

Sales
Plan selection, migration from another hosting, corporate plans, custom builds, contracts with legal entities.
Technical support
Issues with servers, network, SSH access, reboots, data migration. 24/7. For urgent matters — open a ticket in billing.
Billing & payments
Invoices, payment methods, refunds, renewals, closing documents, acts, and tax invoices.
Abuse reports
Complaints about violations from servers in our network: spam, phishing, DDoS, copyright infringement, illegal content. Handled under AUP.
Legal inquiries
GDPR and Russian Federal Law 152-FZ inquiries, personal data processing, official requests from government bodies, contract management.
Partners & resellers
Referral program, reselling, integrations, white-label, technology partnerships.
Press & media
Press inquiries, commentary, interviews, advertising placements, content exchange.

When we're online

🛠️
Technical support
24 / 7 / 365
No weekends, no holidays. On-call engineer on duty around the clock. First reply on tickets — within 15 minutes.
💼
Sales & billing
Mon–Fri, 09:00–21:00 MSK
Replies on weekends are slower, but never ignored. Urgent payments are processed automatically at any time.
Telegram
The fastest channel
During business hours — a few minutes. At night — on-call replies within half an hour for critical matters.

Still have questions?

If you're not sure where to write — message us on Telegram. We'll route you to the right person and make sure your question doesn't get lost.